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The suit further details that the company doesn’t disclose crucial information about the plan.
Instead, Adobe ‘buries’ the terms in the fine print and behind optional textboxes and hyperlinks.
The process also forces users to navigate multiple web pages, including an early termination fee.
This may potentially deter some users from proceeding with the cancellation process.
Similar issues persist when users attempt to cancel their subscriptions by calling Adobe’s call center for assistance.
The DOJ says the live chats or calls are dropped.
As such, you start the entire process afresh, making it tedious and redundant.
Adobe has indicated that it’ll refute and fight the FTC’s claims in court.
