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A new partnership between Microsoft and uBreakiFix by Asurion gives Surface owners new options for repairing a gadget.
uBreakiFix can repair in-warranty hardware or work on out-of-warranty devices, though the latter depends on part availability.
The Surface Pro 11 and other Surface devices can now be repaired at uBreakiFix.
The partnership helps provide easier access to repairs, which helps customers and reduces e-waste.
Keeping PCs running for as long as possible means people don’t have to recycle their hardware as frequently.
Who is uBreakiFix?
That Xbox-focused partnership and this week’s Surface news expand the partnership.
Repair technicians at uBreakiFix use original parts and tools and have received training from Microsoft.
uBreakiFix can perform repairs on Surface devices that are under warranty.
The company also supports out-of-warranty repairs, though those depend on part availability.
Most repairs on Surface devices can be completed within a few days.
Surface repairability
Surface devices used to be among the least repairable pieces of hardware you could buy.
The first Surface Laptop was called a “glue-filled monster” by iFixit.
The Surface Pro 11 and Surface Laptop 7 are the result of Microsoft making repairability a priority.
And the Surface Pro 11 also scored a provisional eight out of ten on our tablet repairability scale."
Microsoft’s recent focus on repairability is a breath of fresh air compared to the tech giant’s past.
It also stands out in contrast to some other PC manufacturers.
While the new Surface devices are easier to repair, this week’s news from uBreakiFix is also welcome.
