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The feature might not be available for every player as it’s shipping to Xbox Insiders first.
The company uses this platform for feedback to fine-tune the tool’s user experience.
Xbox’s new AI-powered Support Virtual Agent
How can I access Xbox’s Support Virtual Agent?
As highlighted above, the new AI-powered experience is shipping exclusively to select Xbox Insiders.
Therefore, you won’t be able to access it if you’re not part of the program.
Xbox Series X All Digital (White)
However, the feature could ship to broad availability in the coming months.
For Xbox Insiders, you could head to the Contact us page onsupport.xbox.comto get into the Support Virtual Agent.
Interestingly, other games seem to work perfectly fine when I go online.
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